Privacy Policy — LiraLuck Casino
At LiraLuck Casino, we know that trust is earned. Before you register, make a deposit, or request a withdrawal at liraluck-ca.com, you deserve to know exactly what information we collect, why we collect it, who sees it, and how you can control it. This Privacy Policy explains all of that in plain language.
Effective date: 1 March 2025
Last reviewed: 1 March 2025
Privacy contact: [email protected]
1. Introduction / Who We Are
This policy describes how LiraLuck Casino (“LiraLuck”, “we”, “us”, “our”) handles personal information collected through the website liraluck-ca.com and through the services we provide to players in Canada — including account registration, deposits and withdrawals in CAD, bonuses, the VIP programme, live dealer and slot games, and customer support.
The data controller is the LiraLuck operating entity identified in the footer of this website, which holds a gaming licence issued by the Curaçao Gaming Authority. Because we serve Canadian players, we also apply the principles of Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws.
This policy should be read together with our Terms and Conditions, Responsible Gaming Policy, Cookie Policy, and Contact Us page. If anything here is unclear, write to our Privacy Officer at [email protected] before you open an account.
2. Scope and Definitions
Personal data means any information about an identifiable individual — from your email address to a scanned passport. Processing covers everything we do with that information: collecting, storing, using, sharing, and deleting it. You (or “the player”) are the person using our services, and your account is the profile you create on liraluck-ca.com.
This policy applies to our website, mobile experience, registration and verification flows, payment processing, promotions, support chats, and marketing communications. It does not apply to third-party websites you may reach through links on our site, including payment providers or affiliate pages. For Canadian residents, PIPEDA governs our commercial activity, while Quebec’s Law 25, British Columbia’s PIPA, and Alberta’s PIPA add requirements where they apply to you.
3. Data We Collect
Information You Provide
- Account details: full name, date of birth, email address, phone number, home address, and province of residence.
- Verification (KYC) documents: government-issued photo ID, proof of address, and, where required, source-of-funds or source-of-wealth information.
- Payment information: the payment methods you use (Interac, Visa, Mastercard, e-wallets, or cryptocurrency), account identifiers, and transaction history. Full card numbers are handled by our payment processors, not stored by us.
- Bonus and gameplay records: your participation in promotions, the VIP programme, and your communications with our support team.
Automatically Collected Data
When you visit liraluck-ca.com, we automatically record your IP address, device type, browser and operating system, language settings, approximate location derived from your IP, login times, pages viewed, gameplay activity, transaction records, and cookie identifiers. This information keeps your account secure, supports fraud detection, powers analytics, and helps us improve the LiraLuck Casino experience.
Data From Third Parties
We receive information from payment providers, KYC and AML verification services, anti-fraud vendors, analytics partners, and affiliate or marketing partners who refer players to us. This data is used strictly to verify identity, prevent fraud, meet legal obligations, and measure marketing performance.
4. How We Use Your Data and Legal Bases
| Purpose | What we use | Legal basis |
|---|---|---|
| Creating and running your account | Name, contact details, login data | Performance of a contract |
| Deposits, withdrawals, bonus crediting | Payment details, transaction history | Contract; legal obligation |
| KYC/AML checks and identity verification | ID documents, address, source of funds | Legal obligation |
| Fraud prevention and account security | IP, device data, activity logs | Legitimate interest |
| Responsible gambling and self-exclusion | Gameplay history, limits, exclusion records | Legal obligation; legitimate interest |
| Marketing emails, SMS, and push notifications | Contact details, preferences | Consent (or as permitted by law) |
| Analytics and product improvement | Usage and device data | Consent / legitimate interest |
Under PIPEDA we rely on informed consent for most processing, and you may withdraw that consent at any time, subject to legal and contractual restrictions. If you live in Quebec, Law 25 gives you additional rights, including stronger transparency requirements and the right to request that we stop disseminating your information.
5. Cookies and Similar Technologies
LiraLuck Casino uses four categories of cookies: essential cookies that keep you logged in and secure your session; functional cookies that remember preferences such as language and currency; analytics cookies that show us how players use the site; and marketing/affiliate cookies that measure campaign performance.
Our consent banner lets you accept or reject non-essential cookies and change your choices later. Blocking essential cookies may prevent registration, deposits, and withdrawals from working correctly. Full details, including our third-party partners, are set out in our Cookie Policy.
6. Sharing and Disclosure
We do not sell your personal information. We share it only where necessary with:
- Payment processors and financial institutions that handle your CAD deposits and withdrawals;
- KYC/AML and anti-fraud providers that verify your identity and screen transactions;
- Hosting, cloud, and IT security providers that operate our platform;
- Analytics and marketing/affiliate partners, where you have consented to marketing cookies;
- Professional advisers and auditors;
- Gaming regulators, law enforcement, and other authorities where we are legally required or where disclosure is needed to investigate fraud, enforce self-exclusion, or protect our players.
7. International Data Transfers
Our servers and service providers may be located outside Canada, including in the European Union and other jurisdictions. Where your information is transferred abroad, we put safeguards in place — contractual data protection terms, standard contractual clauses, and vendor due diligence — so that your information keeps a comparable level of protection. Canadian residents retain their privacy rights and can still raise concerns with the Office of the Privacy Commissioner of Canada or their provincial regulator.
8. Data Retention and Security
| Data type | Retention period |
|---|---|
| Active account and profile data | While your account is open, plus a reasonable period after closure |
| KYC/AML and financial transaction records | At least 5 years after the end of the business relationship |
| Marketing preferences and subscriptions | Until you withdraw consent or unsubscribe |
| Self-exclusion records | For the duration of the exclusion and the period required by law |
We protect your data with encryption in transit, access controls and role-based permissions, two-factor authentication for account access, continuous monitoring, and a documented breach notification procedure. No method of transmission over the internet is 100% secure, but we work continuously to keep our safeguards ahead of the risks.
9. Your Privacy Rights
You may request access to your personal data, ask us to correct it, request deletion, restrict or object to certain processing, ask for a portable copy, withdraw consent, and opt out of marketing at any time. Send your request to [email protected] — we respond within 30 days, and we may ask for proof of identity first.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada, the Commission d’accès à l’information du Québec (CAI), or the Office of the Information and Privacy Commissioner (OIPC) of British Columbia or Alberta, depending on where you live.
10. Responsible Gambling and Self-Exclusion
We use account and gameplay data to support deposit limits, session reminders, time-outs, and self-exclusion requests. Self-exclusion information is treated as confidential, but it may be shared with regulators or, where legally permitted, with other operators so that the exclusion is effective. Visit our Responsible Gaming page or contact 24/7 support if you need help setting limits.
11. Minors
LiraLuck Casino is strictly for adults — 18 or 19 years of age depending on your province. We do not knowingly collect personal information from minors. If we discover that a minor has registered, we delete the data and close the account. Parents and guardians can help by using parental control tools and keeping payment details secure.
12. Marketing Communications
We send promotional emails, SMS, and push notifications only with your consent or where another lawful basis applies. You can unsubscribe from any message or update your preferences in your account settings. Transactional messages — deposits, withdrawals, KYC requests, and security alerts — will still be sent because they are part of the service.
13. Third-Party Links
liraluck-ca.com may link to payment providers, game studios, and partner sites. Those sites have their own privacy policies, and LiraLuck Casino is not responsible for how they handle your information. Please review their policies before sharing personal data.
14. Changes to This Privacy Policy
We may update this policy to reflect changes in our services or in the law. The revised version is published here with a new effective date. For material changes we will notify you by email or with a notice on the site. Continuing to use LiraLuck Casino after an update means you accept the revised policy, where the law allows.
15. Contact Us
Privacy requests: [email protected]
General support: [email protected]
Live chat: available 24/7 through the website and mobile site
Postal address: the operator address listed in the footer of liraluck-ca.com
Privacy rights requests are handled within the statutory timeframe. For urgent account issues — locked login, blocked withdrawal, or a security concern — contact support first.
16. FAQ
What data do I need to provide to withdraw funds?
You will need to complete identity and address verification with a valid photo ID and proof of address, and confirm your payment method. This is a KYC/AML requirement that applies to all players in Canada.
How do I delete my account and data?
Contact support or email [email protected] with your request. We close the account and delete what we can, but financial and KYC records must be kept for at least five years by law.
Does LiraLuck share data with regulators?
Yes, when required by law — for example during licence audits, AML reporting, or a lawful request from a regulator or law enforcement agency.
Can I turn off cookies?
You can reject non-essential cookies in our consent banner or browser settings. Essential cookies cannot be disabled, as deposits, withdrawals, and login depend on them.
Where is my data stored?
On secure servers operated by LiraLuck Casino and its hosting providers, which may be located outside Canada under contractual safeguards.
How do I complain about how my data is handled?
Write to [email protected] first so we can resolve the issue. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.
17. Key Takeaways
LiraLuck Casino collects only what is needed to run your account safely: identity and payment data for KYC/AML, activity data for security and responsible gambling, and contact data for support and — with your consent — marketing. We follow PIPEDA and applicable provincial laws, keep records for the periods the law requires, never sell your information, and give you clear rights over your data.
If anything in this policy is unclear, our Privacy Officer is one email away at [email protected].